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Is a Debt Management Program for You?
Payment Options
There are three payment options available.
1. AutoPay: If you have a bank account and a regular income, you are encouraged to enroll in our AutoPay service and have your monthly payment deducted from your bank account on the same day each month. Payments are sent to your creditors approximately one week later. Per your state regulations, a small fee may be charged for this service and added to your payment. This fee saves you the trouble of buying a money order or cashier’s check each month, mailing it in, and hoping that it arrives on time for the correct disbursement date.
2. Mail: You may mail your payment to FFEF as a money order, bank cashier’s check, or personal check. Be sure to send your payment five to seven days before your payment is due so it will arrive on time. Print your name and client number clearly on the check or money order and send the payment coupon attached to your monthly state- ment with your payment. Remitting a personal check is considered your authorization to process that check electronically. If you choose this method of payment, FFEF will hold your funds for approxi- mately one week before disbursing them to creditors.
3. Telephone: You may occasionally find it necessary to make your payment by phone so your payment will be on time. Call your counselor and provide your debit card number, your name as it appears on the card, and the expiration date. Depending on the state you live in, you may be assessed a fee to cover the bank charges to FFEF for this service.
Returned Payments
If your AutoPay draft is rejected for any reason i.e., NSF check, you will be charged a service fee and assessed collection costs. If two consecutive drafts are returned, you will be required to send future payments in guaranteed funds, i.e., a money order or bank cashier’s check.